Shipping Policy

Order cut off
Website order processing deadline: 6pm Shanghai time.

We ship your order on weekdays Monday through Friday, with a processing time of 1-3 days.

Standard Processing Time: 1-3 Business Days: We attempt to ship all orders within 2 business day, but depending on volume, we sometimes ship orders in 3 business days.

We do not process orders on weekends or holidays. So, if you placed your order on Thursday, we usually will ship on Friday, but occasionally will not be able to ship out your order until Monday. This processing time does not include transit time which varies based on the shipping method you choose.

Customization Processing Times: If you choose a guaranteed weight range or a custom grip, this will usually add three business days to the entire order’s processing time. If you are ordering multiple items, we recommend placing a separate order for custom items so that the rest of your order is not delayed as well.

Dropship Processing Time: All paddles and most other items on our site are shipped directly from China. However, some items are shipped directly from our supplier. These items usually have additional handling time. Any drop-ship items will have additional shipping info on the product page.

Countries And Regions	Standard Delivery Time
United States	5-8 days
Canada	7-12 days
Germany	5-8 days
France	4-8 days
Australia	5- 12 days
Spain	5-8 days
United Kingdom	4-7 days
Italy	5-8 days
Netherlands	6-14 days
Sweden	6-14 days
Denmark	6-14 days
Austria	6-14 days
Belgium	6-14 days
Korea	7-13 days
Poland	6-14 days
Mexico	8-16 days
Switzerland	6-12 days
Japan	3-7 days
Belgium	6-14 days
South Africa	8-16 days
Cyprus	8-16 days
Russia	8-15 days
Ireland	6-14 days
Greece	6-14 days
Bulgaria	6-14 days
Serbia	10-20 days
Portugal	6-14 days
Hungary	6-14 days
Slovakia	6-14 days
Czech Republic	6-14 days
Romania	6-14 days
Finland	6-14 days
Algeria	15-25 days
Ukraine	7-15 days
Norway	7-15 days
Israel	6-15 days
Brazil	15-25 days
Singapore	6-9 days
Malaysia	8-15 days
Thailand	5-10 days
Türkiye	7-15 days
Vietnam	8-12 days
Philippines	5-7 days
India	8-25 days
Indonesia	8-25 days
New Zealand	7-14 days
Estonia	7-14 days
Latvia	7-14 days
Lithuania	7-14 days
Croatia	7-14 days
Slovenia	7-14 days
Pakistan	12-20 days
Nigeria	14-23 days
Ghana	14-23 days
Uganda	14-23 days
Kenya	14-23 days
Tanzania	12-20 days
Rwanda	12-18 days
Angola	12-20 days
Egypt	14-23 days
United Arab Emirates	8-15 days
Saudi Arabia	12-18 days
Kuwait	12-18 days
Qatar	12-18 days
Bahrain	12-18 days
Jordan	12-18 days
Lebanon	8-15 days
Brunei	15-25 days
Fiji	15-25 days
Cuba	15-25 days
Argentina	15-25 days
Costa Rica	15-25 days
The Dominican Republic	15-25 days
Puerto Rico	12-18 days
Taiwan, China	7-9 days
Hong Kong, China	3-7 days
Macau, China	5-10 days
Chile	12-20 days
Kazakhstan	15-25 days
Mongolia	15-25 days
Belarus	15-25 days
Peru	20-30 days

To give customers the best experience that is tailored to their individual needs, we offer expedited shipping from multiple carriers. These expedited shipping options are available at checkout. Estimated shipping times are provided based on information provided to us by each carrier. Paddlesshop is unable to guarantee these shipping estimates, as we are unable to affect the length of time a carrier takes to deliver your item. Since the pandemic, most services provided by these carriers are no longer guaranteed as delays have become quite common. This means we have no recourse and are unable to request a refund from the carrier based on an item being late. As a result, we are unable to honor requests for refunds on shipping charges based on an order not arriving within the estimated time. We recognize the disappointment created by a shipment being late due to a carrier delay.

Fast Shipping: It will take you 3-7 business days to get our product via fast delivery.

You can track your order here: https://www.paddlesshop.com/order-tracking/

 Address Information Requirement

For orders from below countries or regions below, address information has specially required. Please carefully read the following information. Incorrect information may result in unsuccessful delivery and delays in receiving your package.

Special Regions: Orders with military or government addresses in Russia and Ukraine cannot be shipped. We reserve right to cancel the order and provide a full refund.

Germany: Please ensure that the street address and house number information is provided in full. Omissions are not allowed.

Japan: Please provide the full street address and house number information. Abbreviations with only numbers are not permitted.

Australia: Please provide the correct postal code that matches the city, and ensure that the city name is written correctly without any omissions or abbreviations. Search postcodes for all suburbs and locations around Australia here. (https://auspost.com.au/postcode)

Hong Kong or Macao: Please fill address and name in Chinese (traditional).

Taiwan: Please fill address and name in Chinese (traditional), and provide personal ID number due to Customs requirement.

South Korea: Please provide personal clearance code. You can apply for it from the below link if you do not have one. https://unipass.customs.go.kr/csp/index.do

Brazil: Please provide your tax number (CPF) in your address.

Chile: Please provide your individual tax number in your address.

India: Please provide your Adhaar Card/Pan Card/KYC number in your address. Provide tax number if you place order as company.

PO Boxes/APO/FPO Addresses: Shipments to PO Boxes, APO, FPO may be declined.

Paddlesshop Assume No Responsibility For Delayed Or Rejected Orders Due To The Following Reasons

• Shipping time might be delayed for 3-7 days for transportation to remote regions. It might be 7 days longer if ships to islands area like Hawaii, Puerto Rico, Canary Islands etc.
• Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusing to receive, etc.
• Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
• Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
• The consignee address is a school, hotel, unit, or residential community where the courier has no access. Please provide a permanent street address.*Please confirm your address before payment. If you enter the wrong address, please contact Paddlesshop customer support in a timely manner.